Niro Max

Service Robot for Baidu

Niro-Max is an airport service robot can perform face recognition and natural language interaction. The SLAM technology enables it “walk” freely and charge itself autonomously to assist passengers with check-in, ticket return, flight info, and other inquiries while patrol airports. The back box of it is equipped with an AED and first aid kit. It can reach out to more passengers in need and proactively provide services with a less businesses system labor costs and a higher operational efficiency.

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Niro Max by Fan Yang

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Service Robot by Fan Yang

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Fan Yang Niro Max

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Fan Yang Service Robot

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Niro Max Service Robot Press Releases

Explore press materials for Niro Max, available in languages such as English.

Niro Max Service Robot Media Articles

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Unique Properties

NIRO-Max is an airport service robot can perform face recognition and natural language interaction. The SLAM technology enables it “walk” freely and charge itself autonomously to assist passengers with check-in, ticket return, flight info, and other inquiries while patrol airports. The back box of it is equipped with an AED and first aid kit. It can reach out to more passengers in need and proactively provide services with a less businesses system labor costs and a higher operational efficiency.

Tags

Artificial Intelligence, Mobile, Service, Robot, Robotic

Production Technology

The shell of NIRO Max is adopted with PC and ABS injection molding, and its internal skeleton is realized with aluminum and sheet metal processes. The case is secured with buckles and screws and multiple rounds of optimization have been done to achieve rapid disassembly of it. Max presents many Baidu AI technologies including the NLP, computer vision, cloud computing, and Easy Talk. The integration of ultrasonic, infrared wave sensors and SLAM technology provides a safe guarantee for the robot.

Design Challenge

Based on our research, proper mimic of human and cute appearance can enhance users' willingness to interact: Instead of using black screen, we applied a white light-transmitting material and displayed digital expressions through projection on the robot face. After rounds of optimization in the areas of acoustic and mechanical design for its structure, the final design has no screw on the surface achieved an easy assemble and disassemble reducing the difficulty and cost of its maintenance.

Project Duration

The project was launched in Beijing in January 2019 and officially released at the Baidu Yunzhi Summit in September 2019. At present, hundreds of Taiwan-level cooperation agreements have been signed in the government affairs scenes such as China Customs and Vehicle Administration, and part of the delivery has been completed. In addition, there are a lot of cooperation in negotiation in airports and shopping malls.

Operation Flow

The recessed screen helps protect user privacy. The depth camera can find the user and calculate user's distance to adjust speaker volume accordingly for better privacy. Digital facial expressions increase the humanity of interacting with the robot. Max can move, watch, listen, think and speak like a human. It can identify the main speaker in a group conversation under noisy airport environment. When a user touches it, touch sensors can sense user touch's position and direction to give feedback.

Research

Quantitative and qualitative, user interview, case study Research content: user preferences of robot appearance, human-robot interaction in public, robot height, Uncanny Valley. Key finding: lack of interaction willingness, unfriendly experience Solution: arms increase users' perception of it being intelligent for higher willingness to interact, and eyes bring a more human like feeling. Taller than users will pose a pressure to users and cute appearance increases users’ willingness to interact.

Inspiration

Baidu, the world's largest Chinese search engine company, also a technology company of artificial intelligence represented by robots like Max launched in business scenarios. Max is a perfect combination of high technology and supreme user experience. In 5G eras, compared to human services, service robots can assist passengers in need accurately and flexibly to provide proactive services with a less businesses system labor costs and a higher operational efficiency.

Project Overview

Niro Max Service Robot has been a Golden winner in the Robotics, Automaton and Automation Design award category in the year 2019 organized by the prestigious A' Design Award & Competition. The Gold A' Design Award is granted to designs that demonstrate a high level of innovation and a significant impact on their intended audience. Recognized as a major achievement by the A' Design Awards, these designs are characterized by their visionary approach and the exceptional skill of their creators. Winners of the Gold A' Design Award are noted for their ability to push the envelope in art, science, design, and technology, delivering solutions that not only meet but exceed expectations. These designs serve as benchmarks for excellence, encouraging further innovation and inspiring future generations of designers.

Image Credits

For design images and photos please credit Fan Yang.

Golden Recognition

Fan Yang was recognized with the coveted Golden A' Design Award in 2020, a testament to excellence of their work Niro Max Service Robot.

Fan Yang Press Releases

Media members, dive into our press releases on Fan Yang's work, ready for you to use and enhance your journalistic content. 3 press releases are now available for immediate access by journalists.

Niro Max: The Revolutionary Airport Service Robot by Fan Yang

Fan Yang unveils Niro Max, an AI-powered airport service robot, designed to revolutionize passenger assistance

Fan Yang Newsroom

Discover outstanding design and award-winning initiatives in the Fan Yang Newsroom.