Automated Teller Machine
Akbank ATM

Automated Teller Machine for AKBANK

With the new design approach, the experience of Akbank ATM becomes future-proofed and supports a broad range of user types including both Akbank customers and non-customer users. It provides a mobile-like experience with a smart personalized dashboard based on user behavior patterns and their financial decision-making models.

Akbank 2021 Agency Silver Press Kit № 114208

Download Press Kit № 114208

Download Press Kit № 114208 Automated Teller Machine for AKBANK by Akbank to access high-res images, essential texts, translations, and exclusive interviews—all in one.


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Akbank ATM by Akbank
Akbank ATM by Akbank

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Automated Teller Machine by Akbank
Automated Teller Machine by Akbank

Download 1800 Pixels JPEG Image.

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Akbank Akbank ATM
Akbank Akbank ATM

Download 1800 Pixels JPEG Image.

Maximize the potential of this 1800-pixel image: at 300 DPI, it delivers exceptional detail up to 6 inches, while at 150 DPI, it offers clarity for prints up to 12 inches. High-res, no watermark images await those with press accreditation. For instant access, download a low-res version. Acknowledgements for photographs are in the Image Credits Section.

Akbank Automated Teller Machine
Akbank Automated Teller Machine

Download 1800 Pixels JPEG Image.

With an 1800-pixel resolution, create stunning prints up to 6 inches at 300 DPI, or expand your storytelling to 12 inches with a clear outcome at 150 DPI. High-res images, watermark-free, are yours with press accreditation; or grab a low-res copy now, no wait required. Consult the Image Credits Section for information on photo credits.

AKBANKBrand Logo
AKBANKBrand Logo

Download 1800 Pixels JPEG Image.

Harness the clarity of this 1800-pixel image for your prints—perfectly sharp at 6 inches with 300 DPI and equally clear at 12 inches when adjusted to 150 DPI. Download watermark-free, high-res images with your press credentials, or opt for an immediate low-res download. To identify photo contributors, visit the Image Credits Section.

Design Newswire
Akbank ATM Automated Teller Machine Press Releases

Press releases for Akbank ATM are now accessible in these languages: English.


Press Kit
Akbank ATM Automated Teller Machine Media Articles

Our Akbank ATM articles are prepped and available in these languages: Hindi, Turkish, Arabic (Standard), Dutch, German, French, Italian, Chinese (Mandarin), Korean, Indonesian, Japanese, Russian, English, Portuguese and Spanish, ready for your use.


Unique Properties

Automated-Teller-Machine experience is one of the pillars for the journey of Akbank of being the future of banking with seamless omnichannel experiences and taking digital transformation to the next level in all areas. It is aimed to be the preferred and recommended cash transaction center that everyone can use the mobile like experience with a smart personalized dashboard based on behavior patterns of users and offers based on their financial decision models.

Tags

Banking, Personalized Experience, Smart Banking, Social Banking, Future-Proof Banking, Rewarding Banking

Production Technology

The design was developed as web-based with multiple language options like English, German, Russian, French, etc. Design Tools: Sketch, After Effects, Principle, Photoshop, Invision, Zeplin Development tools: React.js, JavaScript, HTML5, CSS3, Java, Node.js

Design Challenge

While working away from the physical device and its environment, designing a digital experience within an actual environment is such a sophisticated challenge. Also, during the design process, another issue was ambiguous conditions of physical environments and their impact on users. The physical environments of Automated-Teller-Machines were visited to observe the routines of users and to understand better.

Project Duration

The project's process started in March 2019, in Istanbul. The first release was in 2020. It is still an ongoing journey with design updates and user feedback.

Operation Flow

Akbank designed a new experience of Automated-Teller-Machines with the mission of being future proof and sought to leverage new and old technologies to pioneer future banking. Financial clarity is provided through simple and insightful designs using data and customer insights. With the new mobile-like approach, users feel more personal via familiar interactions, the smoother and self-sufficient experience. Also, the average length of transactions is less by approximately ten seconds.

Research

With a human-centric approach, through a future-proof and mobile-like experience, it is aimed to support a broad range of user types and serve their needs. To achieve this, it was not only benefited from a wide range of research methods but also used data and user behavior patterns to drive design decisions. Moreover, several user testing sessions like A/B testing, usability testing, and accessibility testing were conducted to validate the hypothesizes during the prototyping period.

Inspiration

The starting question was "How to Design Automated-Teller-Machines in a revolutionary way?". Although the number of monthly usage of Akbank ATM is around 19 million, its experience was outdated and inefficient. While the cash-centric Automated-Teller-Machine experience is still relevant in Turkey, Akbank defines the future of their experience as an important touchpoint, by considering its evolution.

Image Credits

Image #1: Illustrator Akbank Design Studio, Akbank ATM, 2020. Image #2: Illustrator Akbank Design Studio, Akbank ATM, 2020. Image #3: Illustrator Akbank Design Studio, Akbank ATM, 2020. Image #4: Illustrator Akbank Design Studio, Akbank ATM, 2020. Image #5: Illustrator Akbank Design Studio, Akbank ATM, 2020. Video Credits: Illustrator Akbank Design Studio, Akbank ATM, 2020

Project Overview

Akbank ATM Automated Teller Machine has been a Silver winner in the Interface, Interaction and User Experience Design award category in the year 2020 organized by the prestigious A' Design Award & Competition. The Silver A' Design Award celebrates top-tier designs that embody excellence and innovation. This award acknowledges creations that are not only aesthetically pleasing but also highly functional, reflecting the designer's deep understanding and skill. Silver A' Design Award recipients are recognized for their contribution to raising industry standards and advancing the practice of design. Their work often incorporates original innovations and elicits a strong emotional response, making a notable impact on the improvement of everyday life.

 Award Logo
Silver Recognition

Akbank was recognized with the coveted Silver A' Design Award in 2021, a testament to excellence of their work Akbank ATM Automated Teller Machine.

DesignPRWire
Akbank Press Releases

We provide a series of press releases on Akbank that journalists and press members can freely incorporate into their narratives. 2 press releases are now available for immediate access by journalists.


Akbank Revolutionizes ATM Experience with Future-Proof Design

Akbank introduces a revolutionary new design for their Automated Teller Machines, aiming to provide a seamless and personalized banking experience for users. The project began in March 2019 in Istanbul, with the first release in 2020, and continues to evolve with ongoing updates and user feedback.


Newsroom
Akbank Newsroom

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