Ling
Chatbot App for Qian Wan
Ling is an educational chatbot mobile application that provides reliable learning resources about equity, diversity, and inclusion to help Chinese international students to learn and prevent discrimination and harassment. The app also connects users to their school’s trustful case report sources. Through humanized conversational interaction, the app makes people talk about difficult topics easier.
Download Press Kit № 144682
Download Press Kit № 144682 Chatbot App for Qian Wan by Qian Wan to access high-res images, essential texts, translations, and exclusive interviews—all in one.
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Ling by Qian Wan
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Chatbot App by Qian Wan
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Qian Wan Ling
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Qian Wan Chatbot App
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Qian Wan Designer Portrait Photo
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Qian WanBrand Logo
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Qian Wan Interview
Media Resource: Tap into our exclusive interview with Qian Wan, approx. 967 words, free for article integration. Download your copy now. Access Qian Wan Interview Now.
Ling Chatbot App Press Releases
Press releases tailored for Ling are available in the languages: English and English.
Ling Chatbot App Media Articles
For immediate use: Ling articles, available in languages such as German, Italian, Dutch, Chinese (Mandarin), Turkish, Arabic (Standard), English, French, Portuguese, Spanish, Korean, Hindi, Indonesian, Japanese and Russian, to enrich your content.
Unique Properties
Ling is a mobile based educational purposed chatbot that provides real time inquiry functionality and learning resources about equity, diversity, and inclusion to help Chinese international student to identify and prevent discrimination and harassment that happened to them. The app also connects users to their school’s trustful case report sources.
Tags
Social Equity, Chatbot, mobile app design, User experience, Information Architecture
Production Technology
I used Miro board to synthesize research findings. The interface design was done through Figma, Sketch, Figma, and Illustrator.
Design Challenge
It was hard to initiate such a difficult topic with people who experienced racial discrimination. Sharing my own stories that resonate with people helped me drive the conversation. I also found that much existing research has been done only on post-discrimination experience, but it doesn't cover all the needs. People often didn't realize when things happened, not to mention to look for help in time. After mapping out their journey, I realized that lack of knowledge leads to those consequences.
Project Duration
The project started in June 2021 in LA and finished in August 2022 in Seattle
Operation Flow
The first time users will be asked to connect with their student account so that the app will provide the most easy to access and trustful resource for the students. When users are not sure if they experienced racial discrimination, simply by chatting with Ling, she will use a conversation based approach to identify the racial discrimination types step by step and provide support by connecting users with their school’s EDI department.
Research
I interviewed 11 Chinses international students who are currently studying in the USA and who had experienced racial discrimination. I mapped their journey, mood, and reaction with the user journey to identify the design opportunity. Then I did literature research to learn how to measure racial discrimination systematically.
Inspiration
COVID19 has driven racism and violence against Asians. Chinese international students who are coming from a very distinct culture study abroad, and are new to a culture. They are less sensitive to racial discrimination when it is happening to them. Although those aggressions are often subtle, they can be just as harmful to health and well-being.
Project Overview
Ling Chatbot App has been a Iron winner in the Mobile Technologies, Applications and Software Design award category in the year 2022 organized by the prestigious A' Design Award & Competition. The Iron A' Design Award is awarded to good designs that meet the rigorous professional and industrial standards set by the A' Design Awards. This recognition is reserved for works that demonstrate a solid understanding of design principles and show creativity within their execution. Recipients of the Iron A' Design Award are acknowledged for their practical innovations and contributions to their respective fields, providing solutions that improve quality of life and foster positive change. These designs are a testament to the skill and dedication of their creators, showcasing their ability to address real-world challenges through thoughtful design.
Image Credits
For design images and photos please credit Qian Wan.
Iron Recognition
Qian Wan was recognized with the coveted Iron A' Design Award in 2023, a testament to excellence of their work Ling Chatbot App.
Qian Wan Press Releases
Access a rich repository of press releases on Qian Wan, offered to press and media professionals for unrestricted use in their stories. For immediate journalistic use: 2 press releases are available right now.
Ling: Empowering Chinese International Students with a Revolutionary Chatbot App
Qian Wan Unveils Ling, a Mobile Chatbot App to Combat Racial Discrimination Faced by Chinese International Students
Qian Wan Ignites the Future of Design: Shaping Gen AI with Innovation and Empathy
Qian Wan, a distinguished digital product designer, spearheads Gen AI innovation at VMware. Noteworthy for her transformative projects, such as the acclaimed digital assistant Ling, Wan stands out for her commitment to human-centric design amid the AI era. Beyond showcasing Gen AI's potential, Wan ensures a profound resonance with users. Positioned as a trailblazer in a tech-revolutionary world, she shapes design's future through a harmonious fusion of creativity and empathy.
Qian Wan Newsroom
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