Tawuniya
Insurance Mobile App for Tawuniya
Tawuniya Platforms revolutionizes the insurance and claims process, with a focus on medical malpractice cases. Utilizing advanced OCR and AI technologies, it streamlines document submission by extracting key information and generating precise summaries. This innovative approach reduces processing times and enhances efficiency. The platform integrates intuitive design with cutting-edge technology to provide a seamless, user-centric experience, featuring real time guidance, dual language support, and marketplace integration.
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Tawuniya by Tawuniya Digital Hub
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Insurance Mobile App by Tawuniya Digital Hub
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Tawuniya Digital Hub Tawuniya
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Tawuniya Digital Hub Insurance Mobile App
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Tawuniya - Digital Hub Interview
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Unique Properties
This innovative platform redefines the claims process, particularly for medical malpractice cases, by integrating advanced ocr and ai technologies. Users can effortlessly submit required documents, which are analyzed to extract key information and generate concise summaries. This approach streamlines the traditionally cumbersome process, offering unprecedented speed and efficiency. The design's strength lies in its ability to seamlessly combine user centric functionality with cutting edge technology, ensuring a superior, hassle free experience.
Tags
Digital insurance, AI Driven Claims, User Experience, Medical Malpractice, Motor Insurance, Ocr Technology, Insurance Innovation
Production Technology
The Super App leverages modern development tools and frameworks to deliver a robust and flexible user experience. Built using Flutter, a highly efficient cross-platform framework, the app ensures seamless functionality on both iOS and Android devices. Integrations is achieved through API connections and in app web views, allowing users to explore and buy cars easily. Advanced OCR and AI systems enhance the medical malpractice claims workflow by providing document analysis, intelligent recommendations, and real-time guidance. Dual language support LTR and RTL ensures accessibility, meeting diverse user needs.
Design Challenge
The project faced challenges in balancing innovative design with regulatory compliance and addressing diverse user needs. Cultural and social norms in Saudi Arabia necessitated inclusive yet locally aligned designs. Adapting to rapidly evolving technologies and ensuring accessibility for all demographics were additional obstacles. Limited real-time user data initially delayed insights. Through cross-functional collaboration and adaptive tools, these challenges were successfully navigated, resulting in a compliant and user-focused solution.
Project Duration
The project commenced in January 2023 in Saudi Arabia and is scheduled for completion in December 2023.
Operation Flow
Tawuniya Super App operates through a simple and user friendly flow, starting with the landing page where users can easily navigate through various insurance services, such as motor, health, and property insurance. After selecting their preferred service, users are guided to complete their transactions smoothly. Key steps include registering or logging in, exploring available options, and purchasing or managing policies. Real time AI assistance ensures quick resolutions, with seamless integrations allow users to buy a car within the app.
Research
The research adopted a user centered approach to enhance digital experiences on Tawuniya.com. It aimed to identify usability challenges, improve accessibility, and optimize engagement. Using a mixed-methods methodology, surveys, interviews, and usability tests were conducted alongside analytics tools. Participants included diverse user segments, such as customers, agents, and corporate partners. Insights revealed navigation and content clarity issues, leading to actionable redesign strategies.
Inspiration
The inspiration for this project stemmed from a vision to make insurance more accessible, efficient, and user centric. Observing the evolving needs of Saudi consumers, the idea was to integrate cutting-edge AI and UX design to bridge gaps in the industry. By prioritizing health, safety, and convenience, the aim was to create a platform that not only meets but exceeds user expectations, empowering individuals and families with tailored solutions.
Image Credits
© 2024 Tawuniya 2024, All Rights Reserved.
Project Overview
Tawuniya Insurance Mobile App has been a Bronze winner in the Mobile Technologies, Applications and Software Design award category in the year 2024 organized by the prestigious A' Design Award & Competition. The Bronze A' Design Award is given to outstanding designs that showcase a high degree of creativity and practicality. It recognizes the dedication and skill of designers who produce work that stands out for its thoughtful development and innovative use of materials and technology. These designs are acknowledged for their professional execution and potential to influence industry standards positively. Winning this award highlights the designer's ability to blend form and function effectively, offering solutions that enhance people's lives and wellbeing.
Bronze Recognition
Tawuniya - Digital Hub was recognized with the coveted Bronze A' Design Award in 2025, a testament to excellence of their work Tawuniya Insurance Mobile App.
Tawuniya - Digital Hub Newsroom
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