SBOF Mortgage
Electronic Registration for Sber
Service for electronic registration of mortgages and removal of encumbrances of real estate. A system for electronic submission of applications for state registration of mortgages and removal of encumbrances has been developed for bank employees and customers. It allows to create applications, track their status and follow them through in a completely remote manner. The interface is designed as a step-by-step system that suggests the necessary actions for the user. Number of users working in the system: 263 in January 2021, 1 085 in January 2022.
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SBOF Mortgage by Liubov Maximenkova
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Electronic Registration by Liubov Maximenkova
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Liubov Maximenkova Electronic Registration
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SBOF Mortgage Electronic Registration Press Releases
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SBOF Mortgage Electronic Registration Media Articles
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Unique Properties
In case there are several employees in the department the system can also automatically assign them tasks. Tickets are assigned based on their status and priority. Each employee is issued an electronic signature and has an individual personal account. The notification system allows to track updates in the service and changes in the status of applications. Registration of repeated applications takes only several minutes, thanks to the user data storage and automatic filling of forms added to the system. Number of users working in the system: 263 in January 2021; 1 085 in January 2022.
Tags
Bank, Banking, Finance, B2B, Interface, UX/UI, Internet, App, Mobile, Web, Responsive, Automation
Production Technology
Task management: Confluence; Jira; The design development was carried out in two stages. First we worked with a stack for design, prototyping and transfer to development: Sketch, Principle, Zeplin. Then, all work on layouts was transferred to Figma. Ant.Design and elements of the Triplex internal banking system were used as component libraries. The interface was changing by stages, and the effectiveness of the changes was monitored quantitatively and qualitatively through internal statistics, metrics, surveys, feedback collection within the service, and analytics of support requests.
Design Challenge
From the design point of view, it was difficult to transfer the process from paper to web interface format, because prior to that, managers worked with paper documents, and no one could suggest the necessary interface solutions. It was necessary to completely analyze the experience of paper processing and build an online application system based on it, while meeting the requirements for stylistic uniformity with other systems of the Bank, as well as focus on automatic distribution of tasks between employees, while minimizing the path between entering the service and taking on a new task. From the development point of view, the main challenge was the integration with related systems for data exchange, especially in the context of changing legislation in the banking sector.
Project Duration
The project started in December 2019 in Moscow. In April 2020, real estate registration was launched only for individuals, in October 2020 its scope was extended to include legal entities. The project is currently at the stage of implementation and optimization.
Operation Flow
The main page displays all applications for registration according to their different states. Once the user is logged into the account, he/she can view tasks by priority and use the most common filters. The user can view the applications of the entire department or only his/her own, each application has a different status: refused, in progress, sent. The interface is adapted for mobile devices. The data in the application is received automatically from the bank’s lending systems, which saves users from tedious filling out of forms.
Research
Stakeholder interviews: it was necessary to understand the business objectives, the target audience of the product, etc. Focus group: first, it was necessary to understand the main issues arising while interacting with the state registrar. It was also necessary to identify the issues that the target audience faced when uploading documents using the site. Other research: interviews with the target audience, testing, customer journey mapping, data search in different sources, data from analytics, etc.
Inspiration
The team wanted to fix issues identified in the course of research and data collection, in particular, during interviews with bank employees. A joint team was formed with back-end and front-end developers and various departments of the bank to achieve optimal results. The interface of SBBOL and the internal systems of the Bank were taken as an example of the user interface design.
Project Overview
SBOF Mortgage Electronic Registration has been a Iron winner in the Interface, Interaction and User Experience Design award category in the year 2021 organized by the prestigious A' Design Award & Competition. The Iron A' Design Award is awarded to good designs that meet the rigorous professional and industrial standards set by the A' Design Awards. This recognition is reserved for works that demonstrate a solid understanding of design principles and show creativity within their execution. Recipients of the Iron A' Design Award are acknowledged for their practical innovations and contributions to their respective fields, providing solutions that improve quality of life and foster positive change. These designs are a testament to the skill and dedication of their creators, showcasing their ability to address real-world challenges through thoughtful design.
Image Credits
For design images and photos please credit Liubov Maximenkova.
Iron Recognition
Liubov Maximenkova was recognized with the coveted Iron A' Design Award in 2022, a testament to excellence of their work SBOF Mortgage Electronic Registration.
Liubov Maximenkova Press Releases
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Revolutionizing Mortgage Registration: SBOF Mortgage Electronic Registration System
SBOF Mortgage introduces an innovative electronic registration system for mortgages, designed to streamline the process for bank employees and customers, revolutionizing real estate registration.
Liubov Maximenkova Newsroom
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