Citifix

Public Services App for Citifix

Citifix tackles urban issues like potholes and broken streetlights using GIS technology for smarter maintenance. Inspired by real-life frustrations, it allows residents to report problems with geotagging and photos, ensuring accurate data. City teams can visualize problem areas, prioritize repairs, and allocate resources efficiently. The simple workflow makes reporting fast and convenient, while officials gain real-time insights to improve response times and infrastructure management.

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Citifix by Peijin Du

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Public Services App by Peijin Du

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Peijin Du Citifix

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Peijin Du Public Services App

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CitifixBrand Logo

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Unique Properties

CitiFix is an innovative project designed to tackle urban infrastructure issues such as broken streetlights, potholes, and damaged water pipes. It was born from the personal experiences of its creators, who encountered various challenges in their own neighborhoods. This platform allows citizens to quickly report problems using geotagging and photo uploads, ensuring accurate documentation of issues.

Tags

Public Services, Platform, Community, App Design, Smart City

Production Technology

GIS for Spatial Data Management: Visualized on an interactive map, allowing city maintenance teams to track, manage, and analyze infrastructure issues. Augmented Reality (AR): Enhances real-world interactions by overlaying icons on the interactive map. AI-powered Processing: Automatically categorizes and prioritizes reports.

Design Challenge

Testing the AR scanning feature in different environments posed a challenge, as not all phones handled the technology smoothly, especially older models, leading to usability issues that had to be addressed.

Project Duration

The project started in December 2023 in Chicago, IL, and finished in May 2024. It was exhibited at The Blanc Gallery NYC and Penn Museum in 2024.

Operation Flow

Users interact with CitiFix by opening the app and scanning their surroundings using the AR feature, which identifies infrastructure issues like potholes or broken streetlights. They can tap on the detected problem, or manually select it from a list, attach photos, and add details. Once the request is submitted, users can track its progress in real-time, making reporting quick, intuitive, and engaging.

Research

For CitiFix, we used user-centered design, combining surveys, interviews, and usability testing with 25 residents, city officials, and maintenance crews. Tools like Figma, Maze, and Google Forms streamlined feedback collection. Findings showed reporting systems were too complex, leading to underreporting, while maintenance teams lacked clarity and real-time updates. We designed an intuitive interface with real-time tracking to improve efficiency and engagement.

Inspiration

The inspiration for CitiFix came from the small everyday issues people face in cities, such as potholes, broken streetlights, and similar problems, that often go unreported. I wanted to design an easy to use app that empowers residents to quickly report these issues and track their resolution. CitiFix brings city maintenance closer to the community, making urban living safer and more connected for everyone.

Image Credits

Image #1: Product Designer Peijin Du, CitiFix, 2025. Image #2: Product Designer Peijin Du, CitiFix, 2025. Image #3: Product Designer Peijin Du, CitiFix, 2025. Image #4: Product Designer Peijin Du, CitiFix, 2025. Image #5: Product Designer Peijin Du, CitiFix, 2025.

Project Overview

Citifix Public Services App has been a Iron winner in the Software Design award category in the year 2024 organized by the prestigious A' Design Award & Competition. The Iron A' Design Award is awarded to good designs that meet the rigorous professional and industrial standards set by the A' Design Awards. This recognition is reserved for works that demonstrate a solid understanding of design principles and show creativity within their execution. Recipients of the Iron A' Design Award are acknowledged for their practical innovations and contributions to their respective fields, providing solutions that improve quality of life and foster positive change. These designs are a testament to the skill and dedication of their creators, showcasing their ability to address real-world challenges through thoughtful design.

Iron Recognition

Peijin Du was recognized with the coveted Iron A' Design Award in 2025, a testament to excellence of their work Citifix Public Services App.

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